As an integral part of a company’s operations, your communications system needs to be maximally operating all the time. Prime Communications provides high quality, comprehensive support services to ensure our customers’ complete satisfaction. Prime Communications provides support in the following areas:

	24 x 7 Hot Line is available at 1-877-770-8647
	Avaya trained and certified technicians handle telephone, online, and onsite assistance
	Trouble tickets are issued with a guaranteed response time not to exceed 4 hours
	Customers can choose from either a monthly maintenance program or be billed on a time and material basis
	Avaya US Warranty Policy
	Product Documentation, Product Correction Notices and Product Support Notices